Clovetec Privacy Notice

Welcome to the Clovertec hub! 🍀 Whether you're a job seeker, supplier, or just a friend stopping by, our doors are open to you. 🚪 If you swing by our offices, we might ask for a bit of info to whip up a personalized badge for you, ensuring smooth access to our realm. 🌐 Just a heads up, we've got some watchful eyes in the form of CCTV cameras, making sure everything stays safe and sound. 🎥 Here's the lowdown on why we might need your data and how we keep everything shipshape:

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Why we need your data:

• Keeping Clovertec's den safe for everyone.
• Safeguarding our interests by sniffing out rule-breakers or potential shenanigans.
• Handling official business, from discipline to legal matters.

What we process:

• Your name and visit details for your personalized badge.
• Video recordings from our CCTV system featuring your star appearance.

Why we do it
Our superpower here is a legitimate interest—looking out for everyone's rights and keeping the peace.

Data Controller
Clovertec wears the captain's hat, steering the ship with no affiliated companies. 🌐 Ready for a secure and pleasant visit? Welcome to Clovertec! 🍀🏢

Welcome to the Clovertec Integrity Hub! 🌐 We take pride in being a responsible player in society, committed to integrity in all our dealings. If you stumble upon any ethical hiccups related to Clovertec, we've got your back through Clovertec Speak Up—a reporting website and toll-free hotline. 🤐 Whether you prefer to be a silent hero or unveil your identity, we're here to address your concerns seriously. Here's the rundown:

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Why we process your data:

• Unraveling potential breaches of our General Business Principles.
• Ensuring responsible business conduct in harmony with local laws.

What we process
If you step forward via Clovertec Speak Up, we process:

• If you reveal yourself: Your name, contact details, relationship with Clovertec, and more.
• Names and info of others involved.
• Incident details—when, where, circumstances, impact on Clovertec, and management awareness.

Why we do it:
It's our duty to maintain business integrity and comply with the law, all while safeguarding essential rights.

Who gets the scoop:
Your data lands in the Clovertec GBP Complaints Database, shared on a need-to-know basis with our internal superheroes—the investigator, GBP Compliance Officer, Group Internal Audit members, and Group Legal. Occasionally, external partners might join the quest to uphold the GBP Reporting Policy and legal obligations. 🕵️

Your trust and ethics drive Clovertec's commitment to an ethical and responsible journey. Ready to Speak Up? Simply contact ClovertecCare+ 🤔📞🌐

Guardians of Your Privacy Fortress! 🏰✨

At Clovertec, we treat your personal data like royalty. If you're curious about your privacy rights, want the inside scoop on our privacy practices, or need to air a privacy grievance, our Data Protection Officer is your go-to guide. Just reach out to us through the privacy contact form in this Privacy Notice's relevant section, and we'll dive into action!

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Why we're in your data:
To dance to the tune of privacy and data protection laws that oversee our realm.

What data takes center stage:
If you throw a privacy request our way, we need to know:

• Your email address.
• Your connection with Clovertec (Are you a consumer, job seeker, or something else?).
• Feel like sharing more? We're all ears for your full name, country, language preference, and any extra details you want to sprinkle on your inquiry.

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Why the data show must go on:‍

It's our duty to waltz to the tunes of privacy and data protection laws. We're law-abiding performers on this stage!

Who's the audience for your data saga:
Your privacy request and the bits of your persona you share become stars in our electronic case file. We launch an internal expedition to cater to your request with the utmost dedication.

Feel empowered in your privacy kingdom! Your request is our command. 🌐👑📜

Champions of Your Privacy Realm! 🛡️🔐

When it comes to handling your personal data, we don't just play; we play by the highest standards! If you're ready to unleash your privacy rights, seek enlightenment on our privacy practices, raise a privacy concern, or have a tête-à-tête with our Data Protection Officer, the stage is set. Reach out to us via the privacy contact form nestled in the pertinent section of this Privacy Notice, and we'll be your knights in shining armor!

Why your data enters the stage:
To waltz gracefully with the beats of privacy and data protection laws that govern our kingdom.

The star cast of your data tale:
If you throw a privacy request our way, we need a few key actors::

• Your email address.
• Your connection with Clovertec (Are you a consumer, job seeker, or someone else?).

Feel like adding more flair to the script? Go ahead! Your full name, country, preferred language, and any other details you fancy sharing are all welcome.

Why the data spotlight shines on:
Our mission is to be spot-on with the privacy and data protection laws that frame our narrative. We're dedicated performers following the script!

Who's the audience for your data story:
Your privacy request, along with the bits of your persona you entrust to us, takes center stage in our electronic case file. We kick off an internal expedition to ensure your inquiry is met with the utmost satisfaction.

Consider your privacy crown secure! Your request is our command. 🏰✨🌐

Seek Stellar Support from Clovertec! 🌌🌐🛠️

Embark on a journey of seamless assistance with Clovertec! If you're in need of support or have burning questions, connect with our dedicated support team through our website, chat, web-form, phone, or social media. No matter how you reach out, our team is poised to provide the guidance and answers you're looking for.

Why Your Data Takes Center Stage:
We process your personal data for the following purposes:

• Addressing your questions and delivering the support you need, along with keeping you updated on your case's progress.
• Verification of your identity to tailor assistance, ensuring a personalized experience.
• Handling any follow-up issues from your inquiry, be it legal claims or additional concerns.
• Elevating our service levels through recorded telephone or chat conversations for internal training.
• Enhancing, fixing, and personalizing our products and services.
• If seeking support for a brand-licensed product, directing your request to the relevant brand license partner for specialized assistance.
• Compliance with standards, regulations, and maintaining quality.

Spotlight on the Personal Data Stage:
For your support ticket, we need a bit of your script:

• Your name, email, phone number, or any info relevant to your query.

Lawful Beats of Our Data Symphony:
The lawful bases we rely on to process your personal data for the purposes described in this section are:

• Performance under a contract or pre-contractual steps at your request.
• Legitimate interest, steering our ship responsibly and in compliance with laws, safeguarding fundamental rights.
• Compliance with legal obligations that govern our journey.

In this galaxy of support, your satisfaction is the guiding star of our mission! ⭐🚀🤝

Revitalize Your Clovertec Product with Seamless Service! 🛠️🔄

If your Clovertec product seems out of tune or falls short of expectations, fret not! Navigate through our manuals, frequently asked questions, or troubleshooting steps for a quick tune-up. Should these steps fall short, step into our self-service portal to seamlessly request a repair or exchange, or seek the support of our Consumer Care agents. Alternatively, leverage our third-party repair network, comprising partners like retailers or repair centers, to submit warranty-related claims directly.

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Why Your Data Takes Center Stage:

• To fulfill repair/exchange and product warranty services.
• To offer real-time tracking and updates on your repair or exchange status.
• Smooth delivery of the revitalized product back to you.
• Contact in case of delivery issues or to gather additional information for efficient service.

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Unlock Exclusive Benefits Through Registration:
Don't forget to register your Clovertec product through our official website! Enjoy exclusive benefits, faster service, and personalized support when you complete the registration process.

Unveiling the Personal Data Symphony:
Your details that grace our data score:

• Contact information (Name, email, and WhatsApp number).
• Product specifics (product type, model number, date of purchase).
• Proof of purchase to confirm the warranty status.

Lawful Beats Behind the Scenes:
Our lawful rhythm to process your data:

• Need to enter and perform a contract with you or take pre-contractual steps at your request.

In the melody of product service, your satisfaction orchestrates the symphony! 🎶🔧🔄

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🌟 Your Clovertec Shopping Experience Just Got Better! 🌟

Exciting news! Now you can easily grab your favorite Clovertec products from popular e-commerce platforms such as Tokopedia, Shopee, Lazada, Blibli, and yes, even TikTok! Here's how it works:


Why Shop Clovertec Online:

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🌐 Wide Variety, One Click Away: Explore Clovertec's innovative products effortlessly on your favorite e-commerce platform.
🛒 Smooth Transactions: Handle orders, process payments, and enjoy fraud protection to keep your transactions secure.
📦 Convenient Delivery: Our distribution and logistics partners ensure your package reaches your chosen address promptly.

📧 Stay Updated: Receive order status updates and transactional support via email.

🌈 Personalized Experience: Manage your order history, save favorites, and create wish lists with ease.

🌟 Legal Compliance: Rest assured, we process data in line with laws and regulations for a seamless and lawful shopping experience.

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Partnered Purchases:
Certain Clovertec products sold by partners? No worries! Your data's safe – shared only with partners to fulfill your order and provide top-notch support. Check their privacy notice for details!

Why We Process:

• 📋 Execute Orders: Fulfilling your order is our priority – part of our agreement with you.
• 🕵️‍♂️ Fraud Checks: Ensuring secure transactions through legitimate interests.
• 📜 Legal Obligations: Complying with relevant laws for tax purposes.

Controller of Your Data:
Refer to our Terms and Conditions.

Revolutionize Your Shopping – Choose Clovertec on Your Preferred e-Commerce Platform Now! 🚀🛍️

🌐 Clovertec in the Spotlight: Your Voice Matters! 🌟

Hey Clovertec enthusiasts! 🚀 If you're buzzing about us on social media or other public platforms, here's the scoop on how we handle your awesomeness:

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Why We're Tuning In:

• 📣 Engaging Conversations: We process your publicly shared comments or posts to join the conversation, answer questions, and offer support.
• 🌎 Insights for Improvement: By understanding what you're saying, we enhance our products and services to serve you better.

What We Process:
Expect us to handle any info you publicly share about Clovertec – name, profile pic, country – anything that makes your voice unique!

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Why We're Processing:

• 🤝 Responding to You: Offering support and answering questions about Clovertec or our brand partners' products (if it's their gig).
• 📈 Continuous Enhancement: Analyzing your feedback to level up our products and services.

Legal Base for Processing:
Our compass? Legitimate interest! It's all about steering Clovertec responsibly, aligning with laws, and ensuring the freedom to rock our business.

Your Thoughts Fuel Our Drive – Keep Sharing the Love! ❤️🚀 #ClovertecCommunity

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🌈 Shape Your Experience with Clovertec: Let's Hear Your Voice! 🎤
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Hello Clovertec Champions! 🚀 We're all ears for your insights because your satisfaction is our mission. If you're part of the Clovertec family – as a valued customer or business partner – get ready to join our NPS (Net Promoter Score) survey. Here's the lowdown:

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Why We're Buzzing About the NPS Survey:

• 📧 Sending Invites: We'll shoot you an invite to share your thoughts through our customer satisfaction survey.
• 💡 Insightful Feedback: Whether you bought a product, received services, or have a business relationship with us, your feedback guides us to enhance your satisfaction.

What We're Asking:
We're diving into the nitty-gritty of your experience, which means processing:

• 📞 Contact details like your name, email, and WhatsApp number.
• ✍️ Your valuable feedback.

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Why We're in Survey Mode:
We're diving into the nitty-gritty of your experience, which means processing:

• 🌟 Elevating Satisfaction: We're on a mission to level up your satisfaction based on your insights.
• 📞 Strengthening Connections: If you're a business customer, we may reach out via phone or email to enhance our relationshi

Legal Base for This Adventure:
Our guide? Legitimate interest! It's all about safeguarding fundamental rights, like property and the freedom to rock our business.

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Who Holds the Reins of Your Data:

• 🚀 If you're vibing with a Clovertec brand license partner, they're the maestro, conducting the data symphony

Ready to make your voice heard? 🗣️ Let's rock this survey and shape the future of Clovertec together! 🌟 #ClovertecFeedbackMagic

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🌟 Elevate Your Inbox Experience with Clovertec!

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🌈Ready to stay in the loop about all things Clovertec? 🚀 Unlock a world of exclusive offers, events, and product updates tailored just for you through our amazing promotional emails. 📧

Why the Buzz?

• Personalized Magic: Get promotions that match your interests! If you've interacted with a specific product on our website or given us insights during your purchase, expect emails with exciting deals on similar gems.
• Stay Click-Happy: We track your opens, clicks, and reads. Clicked on a product in our email? Brace yourself for more fantastic updates on that item or its buddies.
• Support Team Superpowers: If you've connected with our support team, we may sprinkle your inbox with tailored promotions based on your needs. Seeking shaver advice? Get ready for a parade of shaver promotions!
• How We Craft Your Promotional Journey:
• Online Odyssey: Accept our targeted advertising cookies while browsing? We use your online journey to send promotions aligned with your interests.
• Form Magic: Subscribed via forms on our websites or social media? Your provided details shape promotions suited to your tastes and location.

Why We Do It:

• Your Consent Powers Us: Your green light signals us to send tailored promotional goodies. Withdraw whenever you wish – just hit that 'unsubscribe' button.
• Business Vibes: We're vibing with legitimate interest, especially when it comes to protecting fundamental rights, like the freedom to rock our business.

Ready for a journey of personalized promotions? 🌟 Stay tuned for exclusive offers and updates from Clovertec! #ClovertecMagicInYourInbox

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🌟 Score Big with Clovertec Promotions!

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🎉Gear up for a spectacular journey filled with promotions, special offers, and a dash of magic from Clovertec! ✨ Here's the lowdown on why and how we process your data to make your experience truly enchanting:

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Why the Buzz?

• Diverse Delights: From cashback extravaganzas to extended warranties and coupon galas, we've got an array of promotions for you. Get ready for surprises like refer-a-friend perks, sweepstakes, contests, and seasonal delights. Plus, who doesn't love a little gift with their purchase?
• Your Gateway to Bliss: Participate through dedicated forms on our website, creating a MyClovertec account, signing up for promotional communications, or even by sharing your thoughts through ratings and reviews.

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🍪 Dive into the World of Clovertec Cookies!

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🌐 Embark on a flavorful journey through our website, where we use cookies and nifty technologies to enhance your experience. Here's the sweet breakdown of our cookie categories and how they sprinkle magic on your visit:

1. Strictly Necessary Cookies: 🛡️

• Always on to ensure our services run smoothly.
• Vital for website security and proper functionality.
• We're on a mission to protect fundamental rights.

2. Performance Cookies (Analytics): 📊

• Anonymous heroes gathering statistical website insights.
• Paving the way for a better-performing website.
• Activate or deactivate at your command with your consent.

3. Functional Cookies: 🎨

• Crafted to remember your choices and personalize your journey.
• The key to unlocking enhanced, personal features.
• No data collection for advertising purposes.
• The magic switch is in your hands – consent dictates.

4. Advertising and Social Media Cookies: 📱

• Track your moves for personalized ads and tailor-made communications.
• May be planted by third-party wizards linked to their provided site functionalities.
• Your preferences, your power – turn them on or off with consent.

Adjusting the Sweetness Level: 🔄

• Utilize our cookie consent tool to fine-tune your settings.
• Feel free to tweak your preferences whenever the craving strikes.

Indulge in the delightful world of Clovertec cookies, where your journey is as personalized as you want it to be! 🌈✨ #ClovertecCookiesMagic

Building Trust in Business Relationships with Clovertec 🤝

At Clovertec, we believe in fostering transparent, accountable, and trusting relationships with our valued partners, suppliers, and business customers. To ensure the harmony of this alliance and comply with the law, we process personal data for various reasons:

Why we process your personal data:

• Communication: Engaging with you, responding to requests, and facilitating transactional communications.
• Relationship Management: Initiating, planning, and maintaining our contractual ties, including contracting, payments, accounting, invoicing, and delivery management.
• Technical Support: Providing requested products and services, including technical assistance for our business customers.
• Access to Services: Offering access to our Customer Service portal and other relevant platforms.- Training and Demos: Providing training or demo sessions to you or your representatives.
• Credit Extension: Extending credit upon your request (for business customers).
• Compliance: Ensuring adherence to our General Business Principles and other applicable laws, including risk assessments and quality complaint handling.

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What personal data we process:

To nurture our business relationship and meet legal obligations, we process various categories of personal data:

• Contact Information: Full name, business email, and phone number.
• Payment Information: Data necessary for payment processing.
• Publicly Available Data: Information on owners, majority shareholders, and top-level management sourced from trusted public sources.
• User-Provided Data: Information shared during interactions with Clovertec representatives.
• Adverse Events/Complaints: Information about individuals reporting adverse events or quality complaints, including healthcare professionals.
• Device Data: Log files to enhance service quality.Lawful basis for processing:Our processing activities are grounded in:- Contractual Necessity: Performing or preparing for a contract at your request.
• Legitimate Interest: Conducting responsible business operations, adhering to laws, and protecting fundamental rights.
• Legal Obligations: Complying with relevant legal obligations.Let's build a foundation of trust and success in our business journey together! 🌐✨ #ClovertecPartnership

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Beyond the Horizon: Further Dimensions of Personal Data Processing at Clovertec

🚀At Clovertec, we occasionally delve into additional legal and business realms, necessitating the processing of personal data for various purposes:

Why we process your personal data:

• Business Process Execution and Internal Management: Involves internal audits, investigations, alliance management, ventures, mergers, acquisitions, divestitures, re-organizations, or disposals, and integration with purchasers.
• Development and Improvement: Focuses on enhancing applications, products, and services, fostering continuous evolution at Clovertec.
• Security and Protection: Encompasses safeguarding the interests and assets of Clovertec, customers, business partners, and Business Customers. Activities include detecting, preventing, and combating criminal or objectionable conduct, ensuring health and safety, and deploying security measures.
• Protection of Intellectual Property Rights: Involves filing and managing intellectual property rights, potentially requiring processing of personal data of inventors and others.
• Creation and Disclosure of Promotional Material: Encompasses the use of photos and videos (potentially containing personal data) in promotional material shared with customers or made available online.
• Compliance with Legal Obligations: Addresses the processing of personal data to comply with legal obligations, involving disclosures to government institutions, supervisory authorities, tax authorities, and other competent sector-specific entities.
• Defense of Legal Claims: Involves activities related to preventing, preparing for, or engaging in dispute resolution.

What personal data we process:
Depending on the specific purpose, we process various categories of personal data, tailored to fulfill the aforementioned objectives.

Lawful basis for processing:
Our processing activities align with diverse lawful bases:

• Contractual Necessity: Performing or preparing for a contract at your request.
• Legitimate Interest: Conducting business responsibly, adhering to laws and regulations, and protecting fundamental rights.
• Compliance with Legal Obligations: Fulfilling legal obligations imposed on Clovertec.
• Consent: Seeking the consent of relevant individuals.
• Other Legal Grounds: Adhering to any other legal ground permitted by applicable laws.

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Embark with us on this journey of responsible and innovative business practices! 🌐🔐 #ClovertecInnovation